Tobii Pro Lab

Last modified by Iris Spruit on 2026/01/23 10:24

Information

Subpages

Introduction

Tobii Pro Lab is software used for eye tracking experiments with Tobii eye trackers. The software can be used for all stages in the experiment cycle (stimulus presentation, data recording, and gaze data analysis). To get started with Tobii Pro Lab, the Introduction to Tobii Pro Lab Webinar is highly recommended. More video's can be found on the Tobii Academy.

General Information

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Name: The software name.
Description: A very short description of the software. For more information, visit the software page (if available) by clicking on the software name.
Version: The software version.
Type: The type of software, this can be an App or a Service. An App is an offline application that can be installed on a PC. A Service is an online service that can be approached through a browser.
Online: Whether the software can be used for online research. This entails applications and services that are used for presenting tasks and questionnaires online. This column is used to filter the Online Software List.
Support: The degree of support that the SOLO Research Support Team provides for the software. This can be Full, Minimal or None.
Lab PCs: Whether the software is installed on the Lab PCs at SSH Leiden. This column is used to filter the Lab PC Software ListYes means the software is installed by default on all lab PCs, On Request means it is not installed by default, but can be requested, No means it is not installed and can generally not be requested.
Analysis PCs: Whether the software is installed by default on the Analysis PCs in the ResearchData Analysis room 1B02 in the FSW building. This column is used to filter Analysis PC Software ListYes means the software is installed by default on all analysis PCs, On Request means it is not installed by default, but can be requested, No means it is not installed and can generally not be requested.
LIBC PCs: Whether the software is installed on the PCs at the LIBC MRI scanner. 
VR PCs: Whether the software is installed on the VR PCs. Yes means the software is installed on all VR PCs, On Request means it is not installed, but can be requested, No means it is not installed and can generally not be requested.
Status: The software can be Active, Limited, or Archived. Active software is currently in use and available, Limited software is in use on one or some PC's, but may not be available for installation on managed Leiden University PCs, Archived software is generally not used anymore and not available to install on managed Leiden University PCs.

Name

Internal

DescriptionVersionTypeOnlineSupportLab PCsAnalysis PCsLIBC PCsVR PCsStatusLicense and InstallationSystem OwnerFunctioneel BeheerTechnisch BeheerKey UserNotes
AcqKnowledgeAcqKnowledge AdminSoftware for recording and analyzing physiological signals (such as ECG).

5.0.81 with NIBP100E license

AppNoFullOn RequestOn RequestNoNoActivePaid software. Installed only by SOLO. Can only be used with a license dongle, provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
AcqKnowledgeAcqKnowledge AdminSoftware for recording and analyzing physiological signals (such as ECG).5.0.6AppNoFullYesYesNoNoActivePaid software. Installed by the ISSC. License dongle provided by SOLO for use on non-university devices.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
AcqKnowledgeAcqKnowledge AdminSoftware for recording and analyzing physiological signals (such as ECG).4.4AppNoMinimalNoNoYesNoLimitedPaid software. Not available at ISSC anymore. License dongle provided by SOLO for use on non-university devices.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit)Installed on the Win 7 LIBC PC.
ActiViewActiView AdminSoftware for recording EEG data.9.0.2AppNoFullYesNoNoOn RequestActiveFree software.Elio Sjak-ShieRST/LST (Iris Spruit/Evert Dekker)ISSCRST/LST (Iris Spruit/Evert Dekker) 
Anaconda-Package and environment manager used for creating and using custom Python environments.2023.09AppNoMinimalNoNoYesNoLimitedFree software.????Installed on the Win 10 LIBC PC.
Anaconda-Package and environment manager used for creating and using custom Python environments.2022.10AppNoFullYesYesNoOn RequestActiveFree software.Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
ATLAS.ti-Software for analyzing qualitative data.latest available (currently installed is 22)AppNoNoneNoYesNoNoActivePaid software. Installed by the ISSC. License provided by ISSC.??ISSC? 
ArborXR- ?ServiceNoFullNoNoNoYesActive      
BrainVision Analyzer-Software for analyzing EEG data.latest available (currently installed is 2.2.0)AppNoMinimalNoYesNoNoActivePaid software. Installed by the ISSC.??ISSCHenk van Steenbergen 
DEP-Tool-Platform for managing Ethics, Datamanagement and Privacy Form.n.a.ServiceNoFullN/AN/AN/AN/AActiveOwned by Leiden, support and development by Emerald ITArie in 't VeldRST (Kerwin Olfers)ExternalRST (Kerwin Olfers) 
E-PrimeE-Prime AdminSoftware suite used for building and administering computer tasks.3.0.3.219AppNoFullYesYesNoNoActivePaid software. Installed by the ISSC. License via VPN or dongle provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
E-primeE-Prime AdminSoftware suite used for building and administering computer tasks.3.0.3.80AppNoMinimalNoNoYesNoLimitedPaid software. Not available at ISSC anymore. License via VPN or dongle provided by SOLO.????Installed on the Win 7 LIBC PC and interview PC in 3053K.
E-PrimeE-Prime AdminSoftware suite used for building and administering computer tasks.2.0.10.356AppNoMinimalOn RequestOn RequestYesNoActivePaid software. Installed by the ISSC. License via dongle provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit)Installed on the Win 7 LIBC PC.
E-Prime Extensions for EyeLink (EEE)-E-Prime extension required for EyeLInk eye tracking in E-Prime3.0.1.130AppNoFullOn RequestOn RequestOn RequestNoActivePaid software. Not packaged, installed by SOLO.Elio Sjak-ShieRST (Iris Spruit) RST (Iris Spruit) 
E-Prime Extensions for Tobii Pro (EET)-E-Prime extension required for Tobii eye tracking in E-Prime.3.2.1.105AppNoFullYesYesNoNoActivePaid software. Installed by the ISSC. EET is not part of the E-Prime installation and needs to be installed separately.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
ELANELAN AdminSoftware for analyzing behavioral (video) data.6.4AppNoFullNoYesNoNoActiveFree. Installed by the ISSC or zip downloaded by user.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
EyeLink Developers Kit-Required for communicating with an EyeLink eye tracker from the Stimulus PC.latestAppNoMinimalOn RequestNoYesNoActiveFree. Not packaged, installed by SOLO.Elio Sjak-ShieRST (Iris Spruit)n.a.RST (Iris Spruit)Installed on the Win 7 and Win 10 LIBC PCs.
Git-Command-line tool for version control.latest available (currently installed is 2.18)ServiceNoNoneYesYesNoYesActiveFree     
GitHub Desktop-GUI tool for version control.LatestAppNoFullNoNoNoYesActiveFree     
GorillaGorilla AdminOnline service used for building and hosting online tasks.?ServiceYesMinimalN/AN/AN/AN/AActivePaid license for FSW, FGW students & staffElio Sjak-ShieRST (Kerwin Olfers)ExternalRST (Kerwin Olfers) 
Inquisit-Software for building and administering computer tasks.5.0AppNoNoneNoNoYesNoLimitedLicense required. SOLO does not have any licenses.    Installed on the Win 7 LIBC PC.
Insta360 Studio-Edit spherical (180-360*) videosLatestAppNoMinimalNoNoNoYesActiveFree. Installation requires camera serial number for verification.     
JATOSJATOS AdminOnline service used for hosting online tasks.3.9.7ServiceYesFullN/AN/AN/AN/AActiveSelf-hosted, free for Leiden students & staffElio Sjak-ShieRST (Kerwin Olfers)ISSCRST (Kerwin Olfers) 
JetBrains Rider-IDE for C# development. Works well with Unity.LatestAppNoFullNoNoNoYesActiveFree educational license through GitHub Education.     
MATLAB-Programming and computing software.2022bAppNoFullOn RequestYesYesNoActivePaid software. Installed by the ISSC. Licence provided by the ISSC or via Mathworks.com.Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie)Installed on the Win 10 LIBC PC with LUMC license.
MATLAB-Programming and computing software.2021bAppNoMinimalNoNoYesNoLimitedPaid software. Campus license via Mathworks.com.????Installed on LIBC interview PC in 3053K.
MATLAB-Programming and computing software.2012B AppNoNoneNoNoNoNoArchivedPaid software. Campus license via Mathworks.com.???? 
MATLAB Runtime-Required for running MATLAB applications (such as the PhysioData Toolbox).R2023bAppNoMinimalNoYesNoNoActiveFree. Installed by the ISSC on managed PCs. Required for PhysioData Toolbox v0.7.0Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
MATLAB Runtime-Required for running MATLAB applications (such as the PhysioData Toolbox).R2022bAppNoMinimalNoOn RequestNoNoActiveFree. Installed by the ISSC on managed PCs.Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
MATLAB Runtime-Required for running MATLAB applications (such as the PhysioData Toolbox).R2020b (v9.9)AppNoMinimalNoOn RequestNoNoActiveFree. Installed by the ISSC on managed PCs. Required for PhysioData Toolbox v0.6.3.Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
MATLAB Runtime-Required for running MATLAB applications (such as the PhysioData Toolbox).R2018b (v9.5)AppNoMinimalNoOn RequestNoNoActiveFree. Installed by the ISSC on managed PCs. Required for legacy versions of the PhysioDat a Toolbox.Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
Meta Horizon Link-Cast directly from Quest HMD to PC.LatestAppNoFullYesYesYesYesActiveFree     
Meta Quest Developer Hub-Developer tools for interacting with Quest HMDs.LatestAppNoFullNoNoNoYesActiveFree     
Neuro BS Presentation -Software for building and administering computer tasks.20.0AppNoNoneNoNoYesNoLimitedLicense managed by Mischa de Rover????Installed on the Win 7 LIBC PC.
OpenSesameOpenSesame AdminSoftware for building and administering computer tasks.4.0.24 and python 3.11AppYesFullYesYesNoOn RequestActiveFreeElio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
OpenSesameOpenSesame AdminSoftware for building and administering computer tasks.4.0.13 and python 3.11AppYesMinimalNoNoYesNoLimitedFree????Installed on the Win 10 LIBC PC.
OpenSesameSoftware for building and administering computer tasks.3.3.14 and python 3.7AppYesFullNoNoNoNoArchivedFreeElio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
OpenSesameOpenSesame AdminSoftware for building and administering computer tasks.3.3.12 and python 3.7AppNoMinimalNoNoYesNoLimitedFree????Installed on LIBC interview PC in 3053K.
oTree-Python-based framework for creating interactive experiments.?ServiceYesNoneNoNoNoNoActive ???Erik de Kwaadsteniet 
PavloviaPavlovia AdminWeb service for hosting online tasks.?ServiceYesFullN/AN/AN/AN/AActivePaid license for FSW/FGW students & staffElio Sjak-ShieRST (Kerwin Olfers)ExternalRST (Kerwin Olfers) 
PhysioData Toolbox-Software for analyzing physiological data (such as ECG).0.7.0AppNoFullNoRunnableNoOn RequestActiveFree. A MATLAB Component Runtime is required to run.Elio Sjak-ShieElio Sjak-ShieElio Sjak-ShieElio Sjak-Shie 
PsychoPy-Software for building and administering computer tasks.2024.1.5AppYesFullYesYesNoOn RequestActiveFreeElio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
PsychoPy-Software for building and administering computer tasks.2023.2.3AppYesMinimalNoNoYesNoLimitedFree????Installed on the Win 10 LIBC PC.
PsychoPy-Software for building and administering computer tasks.2022.2.4AppYesFullNoNoYesNoLimitedFree????Installed on LIBC interview PC in 3053K.
PsychToolboxPsychToolbox AdminMATLAB Toolbox used for building and administering computer tasks.3AppNoFullOn RequestOn RequestNoOn RequestActivePaid license required for versions 3.0.20 and later. Currently no license available.Elio Sjak-ShieRST (Elio Sjak-Shie)ISSCRST (Elio Sjak-Shie) 
Python-Programming and computing software.3.11AppNoFullYesYesNoOn RequestActiveFree??ISSCFSW: RST (Elio Sjak-Shie) 
Qualtrics-Online service for building and administering questionnaires.?ServiceYesFullN/AN/AN/AN/AActivePaid license for all university staff and students. Login with ULCN.LibraryLibraryExternalFSW: RST (Kerwin Olfers) 
R*-Programming and computing software.latest available (currently installed is 4.3.0)AppNoMinimalNoYesNoOn RequestActiveFree??ISSC? 
R*-Programming and computing software.4.3.1AppNoMinimalNoNoYesNoLimitedFree????Installed on the Win 10 LIBC PC.
Shinyapps.ioShiny AdminService for deploying Shiny applications.?ServiceYesNoneN/AN/AN/AN/AActiveLimited shared license on request??ExternalJuan Claramunt 
SideQuest-Side-load packages unto Android-based devices (e.g. Quest HMD).v0.10.42AppNoFullNoNoNoYesActiveFree     
SONA-Online service for advertising studies and awarding participant credits.?ServiceYesFullN/AN/AN/AN/AActivePaid license, available for students & staff.??External? 
SPSS-Software used for statistical data analysis.?AppNoNoneNoNoNoNoActivePaid software. Installed by the ISSC. License provided by ISSC.??ISSC? 
Stereokit-SDK for developing XR/MR applications.LatestAppNoMinimalNoNoNoYesActiveFree     
SurfDrive-Windows integration for  the SurfDrive cloud sync service.LatestAppNoFullNoYesNoNoActiveFree. Surf academic account required for use.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
TES RoomBookingSSH Booking AdminOnline service for lab booking.?ServiceYesMinimalN/AN/AN/AN/AActivePaid license, accounts managed by SOLO?Kerwin OlfersExternalKerwin Olfers 
The Observer XTThe Observer XT AdminSoftware for analyzing behavioral (video) data.16AppNoFullNoNoNoNoActiveInstalled by the ISSC. Requires license provided by SOLO (currently no licenses).Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Eye Tracker Browser-Software for setting up a Tobii eye tracker (outdated, use the Eye Tracker Manager). AppNoMinimalNoNoNoNoArchivedInstalled by SOLO.     
Tobii Pro Eye Tracker ManagerTobii AdminSoftware for setting up a Tobii eye tracker.2.6.1AppNoFullYesYesNoNoActiveFree. Installed by ISSC.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Pro Glasses Controller-Software for setting up a Tobii glasses 3 recording.3AppNoFullOn RequestNoNoNoActiveFree. Not packaged, installed by SOLO.Elio Sjak-ShieRST (Iris Spruit) RST (Iris Spruit) 
Tobii Pro Glasses Controller-Software for setting up a Tobii glasses 2 recording.2AppNoFullOn RequestNoNoNoActiveFree. Not packaged, installed by SOLO.Elio Sjak-ShieRST (Iris Spruit) RST (Iris Spruit) 
Tobii Pro LabTobii AdminSoftware for administering eye tracking tasks and analyzing eye tracker data.24.21AppNoFullYesYesNoNoActiveInstalled by the ISSC. Requires license provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Pro LabTobii AdminSoftware for administering eye tracking tasks and analyzing eye tracker data.1.241AppNoFullOn RequestOn RequestNoNoActiveInstalled by the ISSC. Requires license provided by SOLO.Eli Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Pro LabTobii AdminSoftware for administering eye tracking tasks and analyzing eye tracker data.1.217AppNoFullOn RequestOn RequestNoNoActiveInstalled by the ISSC. Requires license provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Pro LabTobii AdminSoftware for administering eye tracking tasks and analyzing eye tracker data.1.194AppNoFullOn RequestOn RequestNoNoActiveInstalled by the ISSC. Requires license provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Pro LabTobii AdminSoftware for administering eye tracking tasks and analyzing eye tracker data.1.161AppNoFullOn RequestOn RequestNoNoActiveInstalled by the ISSC. Requires license provided by SOLO.Elio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 
Tobii Pro StudioTobii AdminSoftware for administering eye tracking tasks and analyzing eye tracker data.3.4.8AppNoMinimalNoNoNoNoArchivedThis software is EOL. Licenses cannot be activated.n.a.n.a.n.a.RST (Iris Spruit) 
Unity 3D-Game engine for 2D / 3D / XR applications and games.6.3.x
(LTS)
AppNoFullNoNoNoYesActiveFree     
Unity 3D-Game engine for 2D / 3D / XR applications and games.2022.3.x (LTS)AppNoFullNoNoNoYesActiveFree     
Unity 3D-Game engine for 2D / 3D / XR applications and games.2021.3.x (LTS)AppNoFullNoNoNoYesActiveFree     
Unity Version Control-Version control for Unity.LatestServiceNoFullNoNoNoYesActiveFree for educational and personal use.     
Visual Studio Code-IDE for development.LatestAppNoFullOn RequestOn RequestNoYesActiveFree     
VU-DAMS-Software for analyzing physiological data collected with VU-AMS hardware.4.3/4.6AppNoMinimalOn RequestOn RequestNoNoActiveFreeElio Sjak-ShieRST (Iris Spruit)ISSCRST (Iris Spruit) 

Availability, support and advice

Tobi Pro Lab is available for researchers at FSW Leiden and comes preinstalled on all lab computers. For managed work computers, it can be requested for at the ISSC through the helpdesk. A license for Tobii Pro Lab can be borrowed from SOLO through the Helpdesk. Full, Analyzer, and Recorder licenses are available (see License types below).

SOLO provides support for Tobii Pro Lab. Whether or not to use Tobii Pro Lab for stimulus presentation and/or gaze data analysis depends heavily on the user's programming experience, task complexity and type of data to be analyzed (gaze/pupil). In general, although Tobii Pro Lab has an easy to use interface and can be used by researchers with no programming experience, its stimulus presentation capabilities are low and inflexible compared to other packages such as E-Prime or OpenSesame. Tobii Pro Lab provides good tools for gaze analysis (which would require extensive programming without Tobii Pro Lab), but for pupil analysis an option like the PhysioData Toolbox might be more suitable. For an overview of software that can be used with Tobii eye trackers, see the Tobii software guide

License types

To activate a license, network connection is required. When using a pc without network connection, it is necessary to enable network connection for activating the license and. Once activated, a perpetual license will keep working offline until deactivated. A subscription license will present an error after about a week.

SOLO owns multiple perpetual licenses of the following types (for overview of functionality see tables below):

  • Full: The Full edition contains all Pro Lab modules and can be used with all Tobii Pro Eye Trackers. All project types can be created.
  • Analyzer: The Analyzer edition is focused on glasses projects and data analysis. It therefore only contains the analyzer module. Only glasses project types can be created. However, Screen-based, Scene Camera and External Presenter projects can be opened and analyzed (but need to be created with the Full or Screen-based (One) edition).
  • Screen-based One: The Screen-based One license can only be used with Tobii Pro Lab version >= 1.217. The Screen-based One edition contains all three modules (Design, Record, Analyze). Only Screen-based eye trackers can be used. All project types, including the Advanced Screen, but excluding the Glasses type can be created and analyzed.
  • Screen-based: The Screen-based edition contains all three modules (Design, Record, Analyze). Only Screen-based eye trackers can be used and only Screen-based and Scene Camera projects can be created. Advanced Screen projects cannot be created (a Screen-based One edition is required).
  • Presenter: The Presenter edition is deprecated and is replaced by the Screen-based edition. With the Presenter edition, projects could be created and recorded, but not analyzed.

See for an overview of the license types: Eye tracking software for behavior research - Tobii.

Full license

LicenseProject types
 

 

Screen

Advanced Screen

 

Glasses

 

Scene Camera

 

External Presenter (e.g. E-Prime)

Design  
Record 
Analyze

Screen-based One license (only works with Tobii Pro Lab version >= 1.217!)

LicenseProject types
 

 

Screen

Advanced Screen

 

Glasses

 

Scene Camera

 

External Presenter (e.g. E-Prime)

Design  
Record 
Analyze 

Screen-based license

LicenseProject types
 

 

Screen

Advanced Screen

 

Glasses

 

Scene Camera

 

External Presenter (e.g. E-Prime)

Design   
Record   
Analyze  

Analyzer license

LicenseProject types
 

 

Screen

Advanced Screen

 

Glasses

 

Scene Camera

 

External Presenter (e.g. E-Prime)

Design     
Record     
Analyze 

Tips & Tricks

  • Converting Tobii Studio projects to Tobii Pro Lab
    It is not possible to convert Tobii Studio projects to Tobii Pro Lab projects. Projects need to be created in Tobii Pro Lab from scratch.
     
  • Eye tracker set-up
    When connecting a screen based eye tracker to a computer for the first time, it needs to be set-up in the Eye Tracker Manager application.
     
  • Tobii Pro project location
    Make sure that the project is located locally (on the C: drive). The default location can be changed by clicking Browse in the Create new Project tab. Do not save the project (also not in exported form) in a folder that is synced with cloud storage such as OneDrive! This will potentially break the project.
     
  • TTL pulses to mark stimulus onset
    When enabled, Tobii Pro Lab sends a TTL marker (8 bit) at the onset of every stimulus on the Timeline. Markers can be sent to the parallel port or UsbParMarker. When a UsbParMarker is used, choose Brain Products Triggerbox as TTL device in the Record tab and make sure to check which COM port the UsbParMarker is connected to. The marker signal is active for 34 ms. Marker values can be specified manually per stimulus or can be automatically chosen by Tobii Pro Lab (increasing number per stimulus starting from 1). Tobii Pro Lab sends the TTL markers when it estimates that the stimulus has appeared on the screen. This estimation uses a zero lag display and a 10 ms screen latency (the screen latency can be adjusted in the lower left corner of the Record tab, see also the Screen latency point below). It is also possible to receive TTL pulses (TTL-in markers) for synchronization purposes, but only for the Pro Spectrum and Tobii Pro TX300 eye trackers.
     
  • Using two screens
    Tobii Pro Lab does not support presentation screens that have the Windows screen duplication setting enabled. Tobii Pro Lab does support two screens in extended mode. On one screen, the task is presented to the participant. On the other screen, it is possible to enable a Moderater view on which the experimenter can view the track status, the stimuli displayed, and a gaze data live view. Note that the live view feature is performance demanding and may cause timing issues with stimulus display in computers with lower specifications.
     
  • Screen latency
    Tobii Pro Lab timestamps the moment when the application assumes that a stimulus was displayed. This assumption is based on the screen latency. This is the delay between sending a stimulus to the screen and the screen displaying it. The screen latency needs to be entered manually in the Record tab (default is 10 ms). The screen latency can be found in the screen’s technical specifications.
     
  • Import glasses project
    Import a glasses project (*.ttgp) directly from the SD card. Do not move the project from the SD card to a different location, and then import it. 

FAQ

DateTopicQuestionAnswer
2021I cannot import my glasses project Make sure to import the project (*.ttgp file) directly from the SD card. Use an SD card reader to read an SD card on your computer.
2021I cannot open my project anymore. Tobii Pro Lab tries to open it, but then shuts down without giving an error/warning message. It is possible that the project is corrupt. Tobii support can usually help with this. Ask labsupport at labsupport@fsw.leidenuniv.nl to contact Tobii.
2022

I cannot create a project. Tobii Pro Lab either creates an "empty" project (all tabs are just completely empty) or shuts down without giving an error/warning message.

OR

I get the following message:

1745840679394-412.png

 

From version 1.181 issues with creating a project have been observed. This is due to Tobii Pro Lab trying to bind to port 8080, but can't, because another application is already using this port. In case of FSW lab computers, it seems that NIApplicationWebServer is using port 8080. This is a National Instruments application, part of the National Instruments runtime, used by and installed with BioSemi Actiview.

A workaround is using an older version of Tobii Pro Lab, or disabling the application using port 8080. On labcomputers in FSW Leiden, this application has been disabled, and no issues should arise. When this issue does occur on a labcomputer at the FSW, contact labsupport@fsw.leidenuniv.nl.

2022Tobii Pro Lab crashes Make sure to store your project on the local C-drive. Do not work from a network drive (such as the University J-drive or P-drive). When your project keeps crashing, contact labsupport@fsw.leidenuniv.nl
2022Videos are not shown smoothly. A black screen precedes the videos and the videos stammer at the start.  

The black screen before the video seems to be an issue in older version of Tobii Pro Lab. In the newer version (from 1.194) this does not occur anymore.

Make sure to use the preferred system requirements.

Even when the system requirements are met, issues with playing videos smoothly in Tobii Pro Lab can occur. Pro Lab's performance is just not optimal when working with videos. For optimal performance and precise timing, it is advised to use Tobii Pro Lab with E-Prime, so that E-Prime can handle stimulus presentation and the (gaze) data can be analyzed in Tobii Pro Lab.

2022Tobii Pro Lab External Presenter with E-Prime does not work. Because of a bug in Tobii Pro Lab version 1.194, Tobii Pro Lab 1.194 cannot be used with E-Prime. Use a different version.
2023Missing gaze origin. After the calibration, the accuracy and precision results are not calibrated for some or all of the calibration points. In the visual overview of the calibration, the calibration seems fine, but when you hover over a point it says “missing gaze origin, cannot calculate”.  

This is due to a bug in Tobii Pro Lab in calculating the accuracy and precision results. The calibration itself is not affected, only the accuracy and precision results cannot be calibrated. The fix of this issue will be included in an upcoming update of Tobii Pro Lab (> 1.217).

2023Unable to load recording or the recording is not saved. In Tobii Pro Lab a recording cannot be viewed. When clicking on a recording in the Project overview, the message "Unable to load recording" appears. The recording was done normally. At the end of the recording the recording was saved as usual. This could be caused by one or more video's in the task. Even when they are .avi or .mp4, it could be caused by a certain codec. See Tobii Pro Lab project and media requirements for codec recommendations and try transcoding the video
17 Feb 2025

I receive an error when starting a recording: 

"Value cannot be null. (Parameter 'path1')"

or 

"Cannot load Counter Name data because an invalid index " was read"

1739788943858-767.png1739788950192-265.png

 

Both errors should be solved with solution as described here: https://connect.tobii.com/s/article/What-should-I-do-is-I-get-Cannot-load-Counter-Name-data-because-an-invalid-index-error?language=en_US.en.

When this happens on a lab PC, please contact labsupport@fsw.leidenuniv.nl to fix this. 

17 Feb 2025E-Prime crashes after the calibration when running Tobii Pro Lab in External Presenter mode with E-Prime. E-Prime is not responding and can only be stopped through Task Manager.  

This seems to only happen when two screens are used. It might help to move the Tobii Pro Lab window to one screen and E-Prime to the other screen.

It may also help to set in Windows Display settings to show only on one of the screens, then try running the task, then resetting it to Extend these displays and try running the task again.

17 Feb 2025

The eye blink data is greyed out in the Metrics export tab. 

1739789303895-842.png

 

Make sure the switch for Detect blinks is enabled in the replay tab. See here for more info about blinks in Tobii Pro Lab: Tobii Pro Lab blinks in eye openness signals.

1739789388957-140.png

17 Feb 2025

Get warning "Processor was overloaded during recording"

1739789590047-987.png

 

This seems to happen most often when an External Presenter project with E-Prime is recorded. Tobii says the following:

This warning can occur quite often. Tobii Pro Lab displays this warning message whenever it detects a spike in processor load during a recording, but that does not necessarily mean that there is an actual issue with the recording. When this warning message is encountered, we recommend replaying the recording once they're saved to verify if there are any issues with gaze or stimuli presentation. ​​​​​​

17 Nov 2025I cannot find how to export the world camera video. 

The button is here:

1763391558733-271.png

Resources